FREE UK DELIVERY ON ALL ORDERS
Please note orders to outside the UK may be subject to import taxes and customs fees
SHIPPING & RETURNS
SHIPPING POLICY
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I aim to process all orders and ship them out within 2 working days (Monday-Friday, not including bank holidays) In the unlikely event I can't meet this, I'll contact you and let you know as soon as possible.
UK shipping is FREE across my entire range. All orders are sent using Royal Mail Second Class. This is an untracked service, which usually arrives within 2 - 3 working days. There are also upgraded shipping options available at the checkout.
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International shipping is charged at a flat rate of £12, and sent using Royal Mail International Tracked which usually takes up to 2 weeks. Please be mindful this can be longer during busy periods, and that your order may be subject to import taxes and customs fees which you, the customer, are responsible for.
Most orders are small enough to fit through your letterbox, but if you place an order for multiple items, then you may find you need to visit your local sorting office if you're not in to receive your parcel. Please look out for the red 'We Missed You' slip from Royal Mail.
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If you've any questions about shipping at all, please contact me via email on thimbleandfabric@gmail.com
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RETURn POLICY
In the (hopefully unlikely!) event that you need to make a return, please email me (Jess) on thimbleandfabric@gmail.com within 14 days of placing your order to request a refund.
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Unless your item is faulty or damaged, buyers are responsible for the cost of return postage. I advise you use as tracked service, as lost items will not be refunded. Items must be returned in an unused, unopened condition for a full refund (shipping costs excluded)
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Please be aware refunds may take up to 14 days to appear in your bank account.
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*Custom/personalised items are not eligible for refunds as they're made to order.
I will however send a proof image to you before shipping, to make sure you love it!